The true promise of AIOps is realized when it yields collective intelligence that spans traditional silos. This blog post examines the power of the collective intelligence AIOps can deliver, and it details the three key pillars upon which successful AIOps implementations are built.
Artificial intelligence (AI) has seen major advancements, across an increasingly broad set of areas, in a short time. Scan recent news and you can see how AI is being employed in everything from art, to agriculture, to anti-doping efforts—and those are just a few examples starting with “A’s.”
Clearly, the opportunities are vast, but when executives think about AI in their enterprise, it often seems to be within the context of a data scientist off in some remote lab, crunching numbers and algorithms. Any intelligence gathered gets thrown back to business leadership, who may or may not act on the information.
However, when you look at what leading enterprises are doing in this area, these perceptions completely miss the mark. The reality is that AI is delivering significant value today, and the surface is just starting to be scratched in terms of what’s possible.
To fully appreciate the power of this concept of AIOps, it’s important to start by looking at the history of intelligence within traditional IT organizations. The reality is that IT and operations data sets were siloed, as were people, processes, and technologies. Here’s a high-level picture of each:
There were a number of causes for the continued existence of these silos, but one of the reasons they were most persistent is because of data. In too many organizations, establishing unified, cross-domain intelligence simply didn’t happen.
The real promise of AIOps is realized when it yields collective intelligence that spans traditional silos. Contrast the siloed approaches outlined above with an organization that’s been harnessing the advantages of AIOps:
As they set out to establish an AIOps implementation, enterprise IT teams have a number of choices, including whether to leverage commercial offerings or build their own capabilities using open-source technologies. No matter which approach is employed, there are three key pillars upon which a successful AIOps implementation is based:
The full benefit of AIOps is realized when it delivers truly collective intelligence. This collective intelligence yields invaluable advantages as organizations look to break through legacy silos, fueling true, efficient, and meaningful collaboration. In this way, AIOps delivers invaluable insights that fuel optimized operations and service levels. If you think about the insect world, and a swarm of bees or a colony of ants, you can get an analogy of the power of collective intelligence. Consider how massive numbers of individual insects can be so connected, so efficient, and so focused on a singular goal. Apply that to the realm of IT operations, and you get a picture of what’s possible.
Amy Feldman is the Director of Product Marketing for AIOps and Monitoring solutions at Broadcom. She has over 20 years of experience marketing enterprise software, information technology, and cloud computing.
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