Empowering Automation Center of Excellence Initiatives

I have Googled “digital transformation” and I got more than 40,000,000 results … pretty packed. In case it wasn’t already, it makes clear that most companies are still trying to figure out how to best use emerging technologies. IDC envisions that 55% of organizations will be digitally determined by 2020, pushing transformation initiatives and spending up to nearly $6T. In fact, as disruption threatens every market, this so-called digital transformation appears to be unavoidable for any organization.

So, I am sure, you are very well acquainted with the digital transformation story: It is all about a greater level of business pressure. The pressure that drives technological and organizational changes. In fact, why are you transforming? Simply because you need to innovate fast and stay ahead of the competition, constantly delight your customers, and avoid churn. All that, while dealing with speed and volumes that you never reached before. In order to increase agility in an organization, there are a few key areas to focus on when tackling digital transformation initiatives.

Key Areas to Focus on When Tackling Digital Transformation

As teams pursue transformation, the first area to focus on is managing and controlling business processes in an end-to-end fashion. This didn’t used to be a challenge when all functions were centralized and integrated. But introducing multi-cloud and SaaS into your application infrastructure comes with a new set of challenges: You still need to stay in control of the execution of the entire business process.

Another area is delivering an innovative digital experience to the market. With constant pressure to scale transformation, DevOps organizations need to create a robust framework of tools and processes to enable continuous delivery. However, coordinating tools and teams is often done manually or through ad-hoc scripting, which causes errors and delays that put the business at risk.

The last area can be seen as a consequence of the other two. Managing service delivery is becoming difficult for operations teams, who are working with siloed tools and applications spread across mobile, the cloud, and the mainframe. As digital technologies are dramatically increasing volume and velocity, it is now imperative to include AI and machine learning to keep complex infrastructures and processes under control.

The Automation Center of Excellence: Now Key to Success

For improving enterprise agility, automation is emerging as an indispensable tool. And if there was a time when automation was seen as just a tool to cut costs, those times have changed: Modern automation technology now has the potential to put you a step ahead of the competition.

As outlined in another post, process automation is an unsung hero of digital transformation. However, that’s not to say that employing approaches like robotic process automation are the only answer. While organizations have made forays into robotic process automation, too often those efforts were deployed in a siloed fashion and lacked central governance, so they yielded limited gains.

For that reason, many organizations are putting an automation center of excellence (CoE) in place. As a matter of fact, automation that is developed without proper controls and alignment with best practices can have hazardous consequences for the business. With an automation CoE, automation efforts do not belong to individuals, the CoE enables sharing of best practices and thus enhance adoption, while increasing speed and ROI. Of course, the automation CoE is not just a matter of technology. But it is important to understand that automation at scale requires organizations to consider a platform approach for effective centralized governance.