Reducing Alert Fatigue: How Your Automation COE Can Help

    As environments get more complex, alert fatigue becomes an increasingly pressing problem. For organizations pursuing digital transformation, this status quo presents an increasingly imposing obstacle. This post explores the challenges confronting IT operations today, and shows how the automation COE (center of excellence) can help.

    Digital Transformation: Capitalizing on the Potential

    When I talk with people about digital transformation, many tend to think about how they can digitize business processes, increase the speed of delivery, and reduce costs. However, there are more ways to provide value to the business.

    Your services are running everywhere, from your datacenter to multiple cloud suppliers, and each has its own set of management and monitoring tools, which makes control and visibility of your business processes more complex.

    At the same time, the expectation of IT has grown dramatically. It’s no longer about downtime and availability. It’s about agility, quality, and speed. Slow is the new downtime. For example, 53% of visits are abandoned if a mobile site takes longer than three seconds to load. Downtime is very expensive. According to Gartner, the average cost of IT downtime is $5,600 per minute, not to mention potential for significant reputational damage and lost revenues.

    So simply trying to go faster, if it means more issues and downtime, is clearly not the right answer for the business.

    Growth of Complexity, Dearth of Insight

    With the distribution of processing across hybrid environments, everything has become far more complex. An ever-increasing number of monitoring tools, which are often disconnected from enterprise processes, has significantly increased the number of alarms we have to react to. This has created more pressures for enterprise IT teams seeking to deliver the services the business and customers expect.

    72% of IT organizations rely on up to nine different IT monitoring tools to support modern applications. Keep in mind: this is the situation before they started their digital transformation initiatives. According to the same survey, on average, 47% experience more than 50,000 alerts per month. Whenever an alert activates, teams often have to spend a lot of time on identification and verification in order to determine if remediation is necessary, and, if so, initiate the right remediation processes.

    But it is not all doom and gloom, there is a way to move forward in your digital transformation, embrace the latest cloud services, and deliver an exceptional user experience—without breaking the bank.

    Noise and Silence of Alerts

    But …wait… 50,000 alerts per month? How do you handle your alerts today? What are your plans when the number of alerts grows? And no doubt growth will happen with your digital transformation initiatives.

    This is where artificial intelligence for IT operations (AIOps) is coming into play. AIOps is the future for IT operations. By combining big data, machine learning, and automation, AIOps enables teams to observe, analyze, and act. These solutions reduce noise while collecting and correlating data from disparate sources, such as different performance monitoring tools, to be effectively analyzed. With machine-learning-based insights, AIOps allows teams to identify abnormal behaviors or potential risks at an early stage.

    However, most teams still rely on manual efforts to remediate these alarms. As a result, while mean time to detection has been improved, time to resolution is still a problem.

    Time for the Automation COE

    Automation is the right power tool to create and manage the foundation of your digital transformation. In AIOps, the right processes will be initiated when abnormal behavior, potential risks, or alerts come up—this is autonomous remediation without any human effort.

    It is time to combine automation with the knowledge and experience of your IT operations teams. By centralizing and digitizing all existing documentation and orchestrating existing tools to manage the environment, your teams can begin to remediate alerts automatically. This reduces workload, speeds mean time to repair, and applies best practices across your organization.

    With a systemic approach to automation, your automation COE enables agility across your enterprise. Automation is the backbone of the IT organization and its focus goes beyond continuous delivery and digital business automation. AIOps is a part of it—an important one for your digital transformation initiatives.