1. Donna Scott, Gartner, “3 Practices to Create Business Demand for Enhanced IT Value Beyond ‘Run the Business’”
2. “The Three Magical Ingredients of Transformation,” Analysts: Mary Mesaglio, Darren Topham, May 22, 2019, ID: G00388448
3. Marc Strohlein, Joseph C. Pucciarelli, Mike Rosen, IDC, “BizOps: The CIO's Guide to Multiplied Business Transformation”
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