Scale IT Operations and Improve Efficiency

BizOps for IT Operations (ITOps)

BizOps represents a key approach that can transform your ITOps team from a cost center into a value delivery engine.

Analyst Report Predicts 2021: Value Streams Will Define the Future of DevOps

To accelerate development and enable continuous delivery of customer value, organizations need to reach the next level in their agile and DevOps practices. I&O leaders and application leaders must focus on value stream management to maximize flow, improve delivery efficiency and drive innovation.

The Value of BizOps—and How ITOps Teams Can Capitalize

Your IT environments continue to grow more complex, dynamic, and critical to the business. You can’t afford to waste time and resources on manual, labor-intensive efforts. Discover how your teams can maximize efficiency and speed mean time to resolution. Leverage BizOps approaches and technologies like AIOps and machine learning.

Optimize Efficiency Prioritize incidents and remediation efforts based on clear visibility into business objectives. Eliminate alarm noise so teams can focus on key efforts like optimizing resource utilization.

Ensure Service Reliability Gain intelligent recommendations and automated remediation to create more resilient production environments. Establish observability that’s aligned with business services.

Boost Business Alignment Institute closed-loop visibility between operations management and business metrics. Deliver more value and better demonstrate that value to business stakeholders.

BizOps Virtual Summit

The brightest minds in tech and business talk about the importance of BizOps.

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Learn how ADP has harnessed SRE models, BizOps strategies, and optimized metrics to successfully transform IT.

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Blog Posts for ITOps

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What is AIOps? Why it’s So Critical, and How to Get Started

itops

IT Crisis Management: Near-Term Strategies for Long-Term Success

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Breaking Down Information Silos with BizOps to Boost Morale

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The Business-IT Disconnect is Real, and Really Costly

Within many organizations today, IT teams don’t collaborate closely enough with business units in their organizations. This is leading to mounting frustration, significant costs, and lost opportunities. Review a survey that draws from interviews with more than 200 executives to provide a current, compelling look at the demand for BizOps.

0% Say the disconnect between IT and business units is exacting a steep penalty.

0% Say the complexity of IT environments has created a sense of chaos in their organization.

0% Say IT environments are likely to become significantly more complex over the next 18 months.

How BizOps Can Support Management in Times of Crisis

ITOps leaders have long had to adapt and prepare for changes—those demands are now just way more intensified. This IDC report examines the core principles of BizOps, and it shows how CIOs, architects, and operations management teams can harness BizOps to create a customer-centric organization that’s equipped for the future.

Establishing Self-Driving IT Operations

When will IT monitoring advance to an optimal state? A state in which AIOps, machine learning, and big data will transform reactive monitoring into a fully autonomous function? Download this eBook and discover how IT teams will be able to navigate the various levels of automation required.

Are Silos Impeding Your Transformation? BizOps Can Help

Information silos have posed a major problem for enterprises for some time. Plus, the challenges seem poised to get even more intractable as data center and cloud environments grow increasingly dynamic, complex, and interrelated. Ultimately, having silos across planning, ITOps, and DevOps teams creates a range of problems.

Most IT leaders focus on the technological implications of these silos. However, there are also equally problematic effects on people. By creating finger-pointing and inhibiting collaboration, these silos have a negative impact on employee morale, stifling motivation and engagement. The good news is BizOps can help.

Information Silos: The Five Implications for ITOps Teams

Disparate, disconnected sets of technology and data continue to proliferate across the enterprise. Here are four key implications that information silos can have on individuals and teams.

The Downside of Ownership

In many ways, it’s a good thing when staff members and teams take ownership. It’s vital for teams to be accountable and to take pride in and take responsibility for the systems they’re associated with.

However, when it comes to information silos, this sense of ownership can work against the organization. If a team has ownership of a technology silo, there’s a natural inclination for them to have an “us” and “them” mindset. In these scenarios, teams see their data, views, and insights as “right,” and the intelligence from any other sources as inherently suspect.

Internal Competition

Whenever there’s an “us” and a “them,” it can commonly lead to “us” against “them.” When teams have ownership of a silo, they want to protect, justify, and rationalize their specific areas of responsibility. They want to retain and grow funding for that silo.

This is the kind of mindset that fosters the wrong kind of competition: internal versus externally focused competition.

Finger Pointing

A team’s focus on information silos can have a major impact on operations management. Incident management is a clear example of this. When issues arise, instead of truly focusing on what matters—that is, finding and fixing the issue—the inclination is to pin the blame elsewhere and to retain their system’s good standing. Similarly, efforts to optimize disaster recovery and reduce risks can also be stifled.

Lacking Purpose

If teams are focused on their silos, they’re more likely to be missing the bigger picture. They’re less likely to understand how the infrastructure managed contributes to the larger organization, and ultimately to the business. When this is the case, teams are missing out on a big intrinsic motivator. When you consider that one-quarter of employees are “actively disengaged,” information technology operations leaders need to maximize any motivational factors available.

How BizOps Can Help ITOps

It is critical to be aware of the multi-faceted implications of information silos, and how they affect the three top barriers to digital transformation: culture, resources, and talent. While there’s a variety of potential solutions and approaches to this, BizOps is increasingly key. While DevOps has enabled teams to make strides towards continual improvement of software development, it doesn’t necessarily account for business outcomes. In comparison, BizOps offers best practices that help put business outcomes at the center of everything, from value management to application development to ITOps.

By cultivating the establishment of data-driven, cross-functional teams, BizOps can help teams boost operational efficiency. These teams can also unify otherwise siloed digital projects and initiatives. In particular, this ability to combine siloed digital projects can present massive potential for accelerating digital transformation.

By employing BizOps best practices, ITOps teams can be united by a clear purpose, one centered on business outcomes. Therefore, BizOps can be a great way to relegate silos to their rightful place: the past.

Resources for ITOps

eBook The Definitive Guide to BizOps: Meeting the Digital Transformation Imperative

To capitalize on BizOps, your teams need a new AI-driven approach that augments and even automates decision making.

Analyst Report IDC: BizOps: Extending Continuous Feedback to Business Planning

BizOps is a system of intelligence combining IT, DevOps, and business data to deliver insights for improving outcomes.

White Paper Forrester: To Drive Great Business Results With Software, Close The CEO-CIO Gap

To deliver quality software quickly, CEOs and IT leaders need to be aligned on goals, metrics, and strategies.

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BizOps for IT Operations (ITOps)

The Value of BizOps—and How ITOps Teams Can Capitalize

BizOps Virtual Summit

Blog Posts for ITOps

What is AIOps? Why it’s So Critical, and How to Get Started

IT Crisis Management: Near-Term Strategies for Long-Term Success

Breaking Down Information Silos with BizOps to Boost Morale

The Business-IT Disconnect is Real, and Really Costly

How BizOps Can Support Management in Times of Crisis

Establishing Self-Driving IT Operations

Are Silos Impeding Your Transformation? BizOps Can Help

Information Silos: The Five Implications for ITOps Teams

The Downside of Ownership

Internal Competition

Finger Pointing

Lacking Purpose

How BizOps Can Help ITOps

Resources for ITOps

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