BizOps for IT Operations (ITOps)

Scale IT Operations and Improve Efficiency

BizOps represents a key approach that can transform your ITOps team from a cost center into a value delivery engine.

Analyst Report Gartner: Tell an IT Value Story That Matters to Business Leadership

IT and business alignment is now vital, so it’s an imperative for CIOs to clearly articulate the business value of IT.

The Value of BizOps—and How ITOps Teams Can Capitalize

As your IT environments grow more complex, dynamic, and critical to the business, you can’t afford to waste time and resources on manual, labor-intensive efforts. Discover how, by leveraging BizOps approaches and technologies like AIOps, teams can maximize efficiency and
speed mean time to resolution.

Optimize Efficiency Prioritize incidents and remediation efforts based on clear visibility into business objectives. Eliminate alarm noise so teams can focus on key efforts like optimizing resource utilization.

Ensure Service Reliability Gain intelligent recommendations and automated remediation to create more resilient production environments. Establish observability that’s aligned with business services.

Boost Business Alignment Institute closed-loop visibility between operations management and business metrics, so you can deliver more value and better demonstrate that value to business stakeholders.

Blog Posts for ITOps

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How to Truly Align on the Customer’s Digital Experience

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The Importance of Understanding Change and Service Impact as Part of Deploying Code to Production

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Breaking Down Information Silos with BizOps to Boost Morale

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The Business-IT Disconnect is Real, and Really Costly

Within many organizations today, IT teams don’t collaborate closely enough with business units in their organizations, which is leading to mounting frustration, significant costs, and lost opportunities. Review a survey that draws from interviews with more than 200 executives to provide a current, compelling look at the demand for BizOps.

0% Say the disconnect between IT and business units is exacting a steep penalty.

0% Say the complexity of IT environments has created a sense of chaos in their organization.

0% Say IT environments are likely to become significantly more complex over the next 18 months.

How BizOps Can Support Management in Times of Crisis

ITOps leaders have long had to adapt and prepare for changes—those demands are now just way more intensified. This IDC report examines the core principles of BizOps, and it shows how CIOs, architects, and operations management teams can harness BizOps to create a customer-centric organization that’s equipped for the future.

Establishing Self-Driving IT Operations

When will IT monitoring advance to an optimal state, a state in which AIOps will transform reactive monitoring into a fully autonomous function? Download this eBook and discover how IT teams will be able to navigate the various levels of automation required.

Are Silos Impeding Your Transformation? BizOps Can Help

Information silos have posed a major problem for enterprises for some time, and the challenges seem poised to get even more intractable. As technology environments grow increasingly dynamic, complex, and interrelated, having silos across planning, app delivery, and ITOps creates a myriad of problems.

While most IT leaders focus on the technological implications of these silos, there are also equally problematic effects on people. By creating finger-pointing and inhibiting collaboration, these silos have a negative impact on employee morale, stifling motivation and engagement. The good news is BizOps can help.

Information Silos: The Five Implications for ITOps Teams

Here are five key implications that information silos—the disparate, disconnected sets of technology and data that proliferate across the enterprise—can have on individuals and teams.

The Downside of Ownership

In many ways, it’s a good thing when staff members and teams take ownership. It’s vital for teams to be accountable and to take pride in and take responsibility for the systems they’re associated with.

However, when it comes to information silos, this sense of ownership can work against the organization. If a team has ownership of a technology silo, there’s a natural inclination for them to have an “us” and “them” mindset, one where their data, views, and insights are “right,” and the intelligence from any other sources is inherently suspect.

Internal Competition

Whenever there’s an “us” and a “them,” it can commonly lead to “us” against “them.” When teams have ownership of a silo, they want to protect, justify, and rationalize that silo. They want to retain and grow funding for that silo.

This is the kind of mindset that fosters the wrong kind of competition: internal vs externally focused competition.

Finger Pointing

A team’s focus on information silos can have a major impact on operations management. Incident management is a clear example of this. When issues arise, instead of truly focusing on what matters—that is, finding and fixing the issue—the inclination is to pin the blame elsewhere and to retain their system’s good standing.

Lacking Purpose

If teams are focused on their silos, they’re more likely to be missing the bigger picture. They’re less likely to understand how their systems contribute to the larger organization, and ultimately to the business. When this is the case, teams are missing out on a big intrinsic motivator. When you consider that one-quarter of employees are “actively disengaged,” leaders need to maximize any motivational factors available.

How BizOps Can Help ITOps

It is critical to be aware of the multi-faceted implications of information silos, and how they affect the three top barriers to digital transformation: culture, resources, and talent. While there’s a variety of potential solutions and approaches to this, BizOps is increasingly key. While DevOps has enabled teams to make strides towards continual improvement of software development, it doesn’t necessarily account for business outcomes. In comparison, BizOps helps put business outcomes at the center of everything, from value management to software development to ITOps.

By cultivating the establishment of data-driven, cross-functional teams, BizOps can help teams boost operational efficiency and unify otherwise siloed digital projects and initiatives. In particular, this ability to combine siloed digital projects can present massive potential for accelerating digital transformation.

By employing BizOps methodologies, ITOps teams can be united by a clear purpose, one centered on business outcomes. Therefore, BizOps can be a great way to relegate silos to their rightful place: the past.

Resources for ITOps

eBook The Definitive Guide to BizOps: Meeting the Digital Transformation Imperative

To capitalize on BizOps, your teams need a new AI-driven approach that augments and even automates decision making.

Analyst Report IDC: BizOps: Extending Continuous Feedback to Business Planning

BizOps is a system of intelligence combining IT, DevOps, and business data to deliver insights for improving outcomes.

White Paper Forrester: To Drive Great Business Results With Software, Close The CEO-CIO Gap

To deliver quality software quickly, CEOs and IT leaders need to be aligned on goals, metrics, and strategies.

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