Scale IT Operations and Improve Efficiency

BizOps Strategies for IT Operations (ITOps)

BizOps represents a key approach that can transform your ITOps team from a cost center into a value delivery engine.

Survey Harvard Business Review Analytic Services: BizOps: Connecting IT to Business Outcomes

Research examines how executives are contending with the disconnect between business and IT teams, and how BizOps helps.

The Value of BizOps—and How ITOps Teams Can Capitalize

Your IT environments continue to grow more complex, dynamic, and critical to the business. You can’t afford to waste time and resources on manual, labor-intensive efforts. Discover how your IT operations teams can maximize efficiency and speed mean time to resolution. Leverage BizOps approaches and technologies like AIOps and machine learning.

Optimize Efficiency Prioritize incidents and remediation efforts based on clear visibility into business objectives. Eliminate alarm noise so teams can focus on key efforts like optimizing resource utilization.

Ensure Service Reliability Gain intelligent recommendations and automated remediation to create more resilient production environments. Establish observability that’s aligned with business services.

Boost Business Alignment Institute closed-loop visibility between IT operations management and business metrics. Deliver more value and better demonstrate that value to business stakeholders.

BizOps Virtual Summit

The brightest minds in tech and business talk about the importance of BizOps.

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Learn how the IT operations team at ADP has harnessed SRE models, BizOps strategies, and optimized metrics to successfully transform IT.

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Blog Posts for ITOps

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Harnessing Cloud Services to Fuel Continuous Innovation

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How AIOps is Fueling IT Operational Excellence at Verizon

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IT Operations Management (ITOM): Meeting New Observability Imperatives

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The Business-IT Disconnect is Real, and Really Costly

Within many organizations today, IT operations teams don’t collaborate closely enough with business units. This is leading to mounting frustration, significant costs, and lost opportunities. Review a survey that draws from interviews with more than 200 executives to provide a current, compelling look at the demand for BizOps.

0% Say the disconnect between IT and business units is exacting a steep penalty.

0% Say the complexity of IT environments has created a sense of chaos in their organization.

0% Say IT environments are likely to become significantly more complex over the next 18 months.

Dimensional Research: Using AIOps to Gain Observability and Insight

Drawing on a global survey, this report examines how teams are contending with the challenges of establishing observability in today’s complex IT environments.

Establishing Self-Driving IT Operations

When will IT monitoring advance to an optimal state? A state in which AIOps, machine learning, and big data will transform reactive monitoring into a fully autonomous function? Download this eBook and discover how IT operations teams will be able to navigate the various levels of automation required.

Are Silos Impeding Your Transformation? BizOps Can Help

Information silos have posed a major problem for enterprises for some time. Plus, the challenges seem poised to get even more intractable as data center and cloud environments grow increasingly dynamic, complex, and interrelated. Ultimately, having silos across planning, ITOps, and DevOps teams creates a range of problems.

Most IT leaders focus on the technological implications of these silos. However, there are also equally problematic effects on people. By creating finger-pointing and inhibiting collaboration, these silos have a negative impact on employee morale, stifling motivation and engagement. The good news is BizOps can help.

Information Silos: The Five Implications for ITOps Teams

Disparate, disconnected sets of technology and data continue to proliferate across the enterprise. Here are four key implications that information silos can have on individuals and teams.

The Downside of Ownership

In many ways, it’s a good thing when staff members and teams take ownership. It’s vital for IT operations teams to be accountable and to take pride in and take responsibility for the systems they’re associated with.

However, when it comes to information silos, this sense of ownership can work against the organization. If a team has ownership of a technology silo, there’s a natural inclination for them to have an “us” and “them” mindset. In these scenarios, teams see their data, views, and insights as “right,” and the intelligence from any other sources as inherently suspect.

Internal Competition

Whenever there’s an “us” and a “them,” it can commonly lead to “us” against “them.” When IT operations teams have ownership of a silo, they want to protect, justify, and rationalize their specific areas of responsibility. They want to retain and grow funding for that silo.

This is the kind of mindset that fosters the wrong kind of competition: internal versus externally focused competition.

Finger Pointing

A team’s focus on information silos can have a major impact on IT operations management. Incident management is a clear example of this. When issues arise, instead of truly focusing on what matters—that is, finding and fixing the issue—the inclination is to pin the blame elsewhere and to retain their system’s good standing. Similarly, efforts to optimize disaster recovery and reduce risks can also be stifled.

Lacking Purpose

If teams are focused on their silos, they’re more likely to be missing the bigger picture. They’re less likely to understand how the infrastructure managed contributes to the larger organization, and ultimately to the business. When this is the case, teams are missing out on a big intrinsic motivator. When you consider that one-quarter of employees are “actively disengaged,” information technology operations leaders need to maximize any motivational factors available.

How BizOps Can Help ITOps

It is critical to be aware of the multi-faceted implications of information silos, and how they affect the three top barriers to digital transformation: culture, resources, and talent. While there’s a variety of potential solutions and approaches to this, BizOps is increasingly key. While DevOps has enabled teams to make strides towards continual improvement of software development, it doesn’t necessarily account for business outcomes. In comparison, BizOps offers best practices that help put business outcomes at the center of everything, from value management to application development to IT operations.

By cultivating the establishment of data-driven, cross-functional teams, BizOps can help teams boost operational efficiency. These teams can also unify otherwise siloed digital projects and initiatives. In particular, this ability to combine siloed digital projects can present massive potential for accelerating digital transformation.

By employing BizOps best practices, IT operations teams can be united by a clear purpose, one centered on business outcomes. Therefore, BizOps can be a great way to relegate silos to their rightful place: the past.

Resources for ITOps

eBook The Definitive Guide to BizOps: Meeting the Digital Transformation Imperative

To capitalize on BizOps, your teams need a new AI-driven approach that augments and even automates decision making.

White Paper How to Unlock the “Other 50%” of Productivity

Learn how organizations can leverage BizOps and AI/ML for optimal enterprise efficiency and continuous market alignment.

White Paper Forrester: To Drive Great Business Results With Software, Close The CEO-CIO Gap

To deliver quality software quickly, CEOs and IT leaders need to be aligned on goals, metrics, and strategies.

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BizOps Strategies for IT Operations (ITOps)

The Value of BizOps—and How ITOps Teams Can Capitalize

BizOps Virtual Summit

Blog Posts for ITOps

Harnessing Cloud Services to Fuel Continuous Innovation

How AIOps is Fueling IT Operational Excellence at Verizon

IT Operations Management (ITOM): Meeting New Observability Imperatives

The Business-IT Disconnect is Real, and Really Costly

Dimensional Research: Using AIOps to Gain Observability and Insight

Establishing Self-Driving IT Operations

Are Silos Impeding Your Transformation? BizOps Can Help

Information Silos: The Five Implications for ITOps Teams

The Downside of Ownership

Internal Competition

Finger Pointing

Lacking Purpose

How BizOps Can Help ITOps

Resources for ITOps

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