Optimize User Experiences and Boost Resilience

BizOps for the Site Reliability Engineer (SRE)

By adopting BizOps approaches, your Site Reliability Engineering (SRE) teams can establish the metrics, processes, and capabilities that boost service level indicators and business results.

Sourcing: Gartner, “DevOps Teams Must Use Site Reliability Engineering to Maximize Customer Value,” January 10, 2020, ID: G00448020, Analyst(s): George Spafford, Manjunath Bhat.GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
Analyst Report Gartner: DevOps Teams Must Use Site Reliability Engineering to Maximize Customer Value

By employing SRE models, your organization can make significant strides in improving the customer experience and accelerate digital transformation

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Harness BizOps to Promote Agility and Resilience

Gain tighter alignment with business objectives. Crystallize your SRE team’s focus on the efforts that matter most to the organization.

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Enhance Productivity Create continuous feedback loops between operations, development teams, and business leadership. Ensure all teams are focusing efforts, workflows, and plans on key business objectives.
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Attain Service-Level Objectives Leverage intelligent recommendations and automated remediation to create more resilient production environments. Establish observability that’s aligned with business services.
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Boost Observability Institute a single source of truth that enables enhanced collaboration. Harness AI-driven intelligence that spans the software development lifecycle.

What the Experts are Saying

SRE adoption is most likely to succeed when I&O leaders take three steps. First, they must build reliability into critical products. Then, they must reduce the toil in operating and monitoring those products. Finally, they must iteratively adopt DevOps tools for continuous feedback and improvement.

Gartner | DevOps Teams Must Use Site Reliability Engineering to Maximize Customer Value


Establishing Metrics that are Key to SRE Success

To be effective, SRE teams must establish benchmarks by which application reliability is defined. Review this blog post to get best practices for establishing effective service-level objectives (SLOs) and service-level indicators (SLIs) that foster ongoing operational and performance improvements.

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The Wrong Tools Can Stifle Site Reliability Engineering (SRE) Adoption 

Given their legacy of being developed and employed by so-called digital natives like Google or Facebook, SRE models either implicitly or explicitly assume that large teams of technology experts are available to apply engineering approaches to IT operations and application development. However, that’s not the reality for most of the mainstream enterprises that are now seeking to institute SRE models.

As an SRE team seeks to pursue SRE initiatives, the tools in place can offer significant support—or pose a massive detriment. The reality is that many organizations looking to adopt SRE models are either employing loosely connected toolchains or open-source tools developed in house. While some of the largest technology companies have the internal resources to make do-it-yourself or point-tool approaches work; that doesn’t mean it’s the optimal approach for most enterprises. On the contrary, these approaches can represent significant efforts that derail SRE adoption, leaving teams spending too much time, and realizing too little value for their efforts.

Adopting the SRE Model: Key Technology Requirements

To fully capitalize on SRE models, teams need platforms that provide scalable, flexible, and easy-to-use automation that can be aligned with complex, dynamic enterprise IT environments and rapidly evolving business requirements.

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Resources for SREs

White Paper Unlocking the Value of the SRE Model

IT leaders are wrestling with ways to maximize agility, and the SRE model is emerging as a key enabler.

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Sourcing: Drive Great Business Results with Software, Close the CEO-CIO Gap, A Forrester Consulting Thought Leadership Paper, Commissioned by Broadcom
White Paper Forrester: To Drive Great Business Results With Software, Close The CEO-CIO Gap

To deliver quality software quickly, CEOs and IT leaders need to be aligned on goals, metrics, and strategies.

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eBook The Definitive Guide to BizOps: Meeting the Digital Transformation Imperative

To capitalize on BizOps, your teams need a new AI-driven approach that augments and even automates decision making.

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