By adopting BizOps approaches, your Site Reliability Engineering (SRE) teams can establish the metrics, processes, and capabilities that boost service level indicators and business results.
Gain tighter alignment with business objectives. Crystallize your SRE team’s focus on the efforts that matter most to the organization.
“SRE adoption is most likely to succeed when I&O leaders take three steps. First, they must build reliability into critical products. Then, they must reduce the toil in operating and monitoring those products. Finally, they must iteratively adopt DevOps tools for continuous feedback and improvement.”
Gartner | DevOps Teams Must Use Site Reliability Engineering to Maximize Customer Value
To be effective, SRE teams must establish benchmarks by which application reliability is defined. Review this blog post to get best practices for establishing effective service-level objectives (SLOs) and service-level indicators (SLIs) that foster ongoing operational and performance improvements.
Read BlogSRE stands for “Site Reliability Engineering” or “site reliability engineer.”
For organizations seeking to pursue digital transformation efforts, SRE models have emerged to take on increasingly strategic significance. While the SRE model has been around for more than ten years, the reality is that some enterprises are just now beginning to pursue this approach.
When employing SRE models, teams take a software engineering approach to operations. SRE teams focus on developing service level objectives that are closely aligned with the business’ most important key performance indicators. Through these approaches, teams can establish the metrics, processes, and capabilities that are needed to improve service levels and business results.
For more information on harnessing SRE models, be sure to view the white paper, “Unlocking the Value of the SRE Model.”
Being a site reliability engineer (SRE) isn’t easy. The SRE’s job is to secure a flawless user experience. To promote site reliability, SREs bridge dev and ops, ensuring new releases improve the product, rather than breaking it.
Following are some of the key facets of the SRE’s role:
For more information on harnessing SRE models, be sure to view the white paper, “Unlocking the Value of the SRE Model.”
SRE models ultimately place a singular focus on what really matters: the customer experience. This must be integral to the approaches, metrics, and tactics teams employ. In an SRE model, teams manage the customer experience by establishing the following metrics:
In establishing these metrics, teams need to determine what specific monitoring data will be used to inform SLIs. This requires identifying and capturing so-called “golden signals” for SLIs. There are four common categories of golden signals: latency, traffic, errors, and saturation. Teams can also establish more business-outcome-based KPIs, such as order processing time, download completion time, and so on.
For more information on harnessing SRE models, be sure to view the white paper, “Unlocking the Value of the SRE Model.”
What’s the difference between SRE and DevOps? First, here are high level definitions of each to get started:
You could argue that it’s largely a matter of semantics, and that in practice SREs and DevOps engineers fill the same basic roles. The reality is that, at the end of the day, SREs and DevOps engineers address different needs. Understanding those differences is key to ensuring that your IT teams operate as efficiently as possible.
Here are some important differences between SRE and DevOps:
For more information, see our blog post, “SRE vs. DevOps.”
SRE models have a legacy of being developed and employed by so-called digital natives like Google or Facebook. As a result, these models tend to assume that large teams of technology experts are available to apply engineering approaches to IT operations and application development. However, that’s not the reality for most of the mainstream enterprises that are now seeking to institute SRE models.
As teams pursue SRE initiatives, the tools in place can offer significant support—or pose a massive detriment. The reality is that many organizations looking to adopt SRE models are either employing loosely connected toolchains or open-source tools developed in house. Some of the largest technology companies have the internal resources to make do-it-yourself or point-tool approaches work. That doesn’t mean it’s the optimal approach for most enterprises. On the contrary, these approaches can represent significant efforts that derail SRE adoption, leaving teams spending too much time, and realizing too little value for their efforts.
bizops.com is sponsored by Broadcom, a leading provider of solutions that empower teams to maximize the value of BizOps approaches.