What is BizOps?

BizOps is a decision-making framework based on the principle that long-term success can only be achieved by establishing a seamless connection between business operations and technology functions.

With BizOps, you can make smarter decisions and establish the continual improvements that fuel business growth, enhanced customer experience, and increased profitability.

Need help getting started with implementing BizOps in your organization? Get in touch with a BizOps expert.

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How BizOps Can
Propel Your Organization

Boost Transparency Gain a new level of context that spans the silos of the past, enabling unparalleled levels of cross-team visibility and collaboration.

Gain Traction Align technology efforts and investments with strategic business objectives—so you can deliver better results, faster.

Build Trust Establish a track record of success in supporting strategic initiatives, so you can build new levels of trust between business and IT teams.

The Disconnect Between Business and IT Leaders

Based on interviews with more than 200 executives, a recent survey found that IT teams and business units don't collaborate closely enough. This is leading to mounting frustration, significant costs, and lost opportunities.

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78% Respondents say the disconnect between IT and business units is exacting a steep penalty.

2.3x CEOs rate faster software delivery as 2.3 times more important than software leaders do.

85% Software leaders say they are being stifled by a lack of executive support. Only 5% of CEOs see that as a problem.

The Costly Status Quo—and Why BizOps is So Vital

Too often, IT teams use metrics that don’t translate to business results. Teams aren’t aligned with business objectives. Costs and frustrations mount, while critical milestones get missed. Download an analyst report that reveals how BizOps can help your organization address these problems.

Three Keys to Maximizing the
Value of BizOps

Harness AI-driven Decision Making To keep pace with your dynamic technologies and environments, BizOps teams need automation and AI to power operations and decision making.

Connect IT Outputs to Business Results Traditional IT outputs are inward facing. Boost growth by connecting your team’s efforts to business outcomes like conversion rates, sales per hour, or revenue per customer.

Give Your Teams Purpose As you link IT projects to business outcomes, you can give your teams more purpose and boost engagement—and engaged employees make better decisions and produce better results.

The Technical Requirements for BizOps

To successfully adopt BizOps, your organization will need more than just new approaches, talent, and workflows. You’ll need a platform that will enable you to adopt a data-driven approach by offering the following key capabilities and characteristics.

Artificial Intelligence and Machine Learning

To operate with the speed and intelligence required, AI and machine learning are essential. By employing advanced AI and machine learning algorithms, advanced platforms enable you to leverage comprehensive data sets, so you can more effectively track, understand, and predict changes, both in IT operations and the business. Look for algorithms that have been proven to scale to support the largest enterprises.

Open, Vendor-Agnostic Approach

You need a platform that offers the broadest implementation flexibility, providing deep integration with a suite of solutions, and extensive options for interoperability with third-party technologies. Look for a platform that:

Offers the flexibility of open source technologies.
Accommodates innovative new applications, technologies, and business models.
Correlates and analyzes comprehensive data sets, leveraging data on topology, network flow, user journeys, transactions, time-series, and more.

Intelligent Automation

To establish operational efficiency and keep pace with rapidly changing IT and business environments, you need to establish end-to-end automation across complex workflows and multiple domains.

For example, your platform should be able to automatically trigger proactive execution of remediation scripts and update tickets to reflect the steps taken—all before users ever notice there’s an issue.

Alignment with Modern, Hybrid Cloud Realities

Today, your environments are characterized by a mix of the legacy and the modern, distributed and mainframe, on-premises and third-party hosted, private cloud and public cloud. Tomorrow, it’s a safe bet that your environments will only be more diverse.

Look for platforms that support your entire digital delivery chain, from mobile to mainframe, and all points in between. Your platform should also offer maximum security and flexibility, featuring support for hybrid cloud deployment and a range of data configurations.

BizOps: Delivering Value Across Your Organization

By adopting BizOps approaches, teams across your organization can realize tremendous benefits.

Business Leader Discover how to ensure budget, staff time, and resources are being focused on the business objectives that matter. Learn More

Product Manager Effectively align all roadmaps and products with business objectives and outcomes. Learn More

App Dev Incorporate continuous business measurement and strategy into DevOps lifecycles so you can accelerate delivery. More intelligently prioritize everything from bug fixes to new offerings. Learn More

ITOps Deliver more value to business stakeholders, more quickly and efficiently. Ensure a flawless customer experience, every time. Learn More

Site Reliability Engineer (SRE) Harness optimized intelligence and automation so you can accelerate value delivery and create more resilient production environments. Learn More

Explore Resources

eBook The Definitive Guide to BizOps: Meeting the Digital Transformation Imperative

To capitalize on BizOps, your teams need a new AI-driven approach that augments and even automates decision making.

Analyst Report Predicts 2021: Value Streams Will Define the Future of DevOps

To accelerate development and enable continuous delivery of customer value, organizations need to reach the next level ...

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