The Industry Authority
on BizOps

This site is for IT and business leaders who want to learn about BizOps, a data-driven approach to decision making that ties your IT outputs to business outcomes. Here you can access the latest research, guidance, and news on BizOps—so you can get informed and make the most of this evolving discipline.

Harvard Business Review Analytic Services, in association with Broadcom, “BizOps: Connecting IT to Business Outcomes”
Survey Harvard Business Review Analytic Services: BizOps: Connecting IT to Business Outcomes

Research examines how executives are contending with the disconnect between business and IT teams, and how BizOps helps.

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Why do you need BizOps?

Why Do You Need BizOps?

With BizOps, you can make smarter decisions and establish the continual improvements that fuel business growth, enhanced customer experience, and increased profitability. By successfully employing BizOps, your teams can build transparency, traction, and trust, so you can realize unprecedented levels of collaboration across departments.

What is BizOps

BizOps: The Mission-Critical Imperative

A recent survey from Harvard Business Review Analytic Services, in association with Broadcom, offers a compelling look at the demand for BizOps. Drawn from interviews with more than 200 executives, the survey found that IT teams don't collaborate closely enough with business units in their organizations, which is leading to mounting frustration, significant costs, and lost opportunities.

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0% Said the disconnect between IT and business units results in significant costs.
source Harvard Business Review Analytic Services, in association with Broadcom, “BizOps: Connecting IT to Business Outcomes,” June 2020
0% Agreed that agile methodologies and DevOps can provide project-level improvement, but the lack of enterprise alignment often cancels out those benefits.
source Harvard Business Review Analytic Services, in association with Broadcom, “BizOps: Connecting IT to Business Outcomes,” June 2020
0% Said BizOps could significantly improve decision making at their organizations by improving collaboration between IT and business teams.
source Harvard Business Review Analytic Services, in association with Broadcom, “BizOps: Connecting IT to Business Outcomes,” June 2020

How BizOps Can Help Your Organization

By employing BizOps approaches, your teams can stop wasting time, focus, and resources on initiatives that aren’t aligned with strategies.

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Boost Transparency Gain a new level of context that spans the silos of the past, enabling unparalleled levels of cross-team visibility and collaboration.
Release Code with Confidence
Gain Traction Align technology efforts and investments with strategic business outcomes—so you can deliver better results, faster.
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Build Trust Establish a track record of success in supporting strategic initiatives, so you can build new levels of trust between business and IT teams.
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How CIOs Can Deliver—and Demonstrate—Business Value

The alignment between business and IT has never been more critical, but many CIOs struggle to effectively communicate the business value of IT. To elevate their communications, CIOs must move beyond a focus on technology and operational performance, and demonstrate how their departments contribute to business outcomes.

source Sourcing: Gartner, “Tell an IT Value Story That Matters to Business Leadership,” April 30, 2019, ID: G00385725, Analyst(s): Robert Naegle, Chris Ganly. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.
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BizOps in Action

Hear directly from an executive at AMC Theaters. Find out how his organization has leveraged BizOps to change the perception of IT. Now, instead of being seen as a cost center, the team has proven itself as a service provider that delivers true business value.

“We wanted to eradicate this perception of IT being a black-hole cost center, where every request results in a seven-figure project. Instead, we’re focusing on delivering true business value, acting more as a service provider to different business units.”
Vince Sola Manager of Application Administration, AMC Theatres
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Practices for Effective Use of BizOps in Crisis Management

In this IDC PeerScape report, practitioners reveal how BizOps teams are successfully navigating current dynamics and urgent transformation demands.

source IDC, “IDC PeerScape: Practices for Effective Use of BizOps in Crisis Management,” Mike Rosen, Marc Strohlein, June 2020, IDC #US46577319
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What the Experts are Saying

BizOps has a lot of appealing components. The idea that we’re going to make a lot more automated decisions with this approach is a good thing.

Thomas H. Davenport | Distinguished Professor, Babson College